Blue Knot Foundation accepts compliments, suggestions and complaints made by a person on their own behalf or by a person on behalf of an organisation.
If Blue Knot Foundation does something that has a very positive impact on you or someone you know, please do let us know. Your compliments will help us to do more of what we are doing well. Please complete the form below. If you would rather speak with someone, please contact the Blue Knot Foundation office on (02) 8920 3611 and talk with one of our office staff.
If you would like to make a suggestion, please complete the form below. We will consider your suggestion and get back to you within 10 working days with our thoughts.
If Blue Knot Foundation does something that has a negative impact on you or your organisation, please let us know. Your complaint will help us in our continuous improvement to address what is not working well.
If your complaint relates to a Health Professional on the Blue Knot Helpline Referral Database, please click here.
If your complaint relates to a person employed by or representing Blue Knot Foundation and you feel comfortable bringing the matter up with them, we encourage you to first talk to the person concerned before making a complaint to see if the issue can be resolved.
Otherwise please complete the form below. If you are unable to complete the form, please contact the head office on (02) 8920 3611 and speak with the Office Manager or their delegate who will record the complaint in writing.
Your complaint will be forwarded to the relevant supervisor/manager for review according to Blue Knot Foundation’s Client Feedback and Complaints Policy.
You will receive written acknowledgement of your complaint within five (5) working days. This communication will explain what is being done to investigate and resolve your complaint and who to contact for more information. Your complaint will be stored in a file which has restricted access to ensure matters are dealt with in a sensitive manner.
Blue Knot Foundation aims to investigate and resolve all complaints within twenty (20) working days of receiving the complaint. If this timeframe cannot be met, you will be informed of the reasons why and of the alternative timeframe for resolution.
Depending on the nature of your complaint, you may also wish to raise your complaint with:
Blue Knot Foundation understands that the subject of complaints may be sensitive in nature and we respect your right to confidentiality wherever possible. If external advice is required in the course of responding to your complaint, it will be sought anonymously or we will contact you to seek your consent. We may need to discuss your complaint with the subject/s of the complaint in order to give them an opportunity to respond.