For all in-house training enquiries, click here or call us on (02) 8920 3611 to speak to our training team. Download our In-house Training Booklet here

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Compliments, Suggestions and Complaints

Blue Knot Foundation accepts compliments, suggestions and complaints made by a person on their own behalf or by a person on behalf of an organisation.


If Blue Knot Foundation does something that has a very positive impact on you or someone you know, please do let us know. Your compliments will help us to do more of what we are doing well. Please complete the form below. If you would rather speak with someone, please contact the Blue Knot Foundation office on (02) 8920 3611 and talk with one of our office staff. 


If you would like to make a suggestion, please complete the form below. We will consider your suggestion and get back to you within 10 working days with our thoughts.


If Blue Knot Foundation does something that has a negative impact on you or your organisation, please let us know. Your complaint will help us in our continuous improvement to address what is not working well.

If your complaint relates to a person employed by or representing Blue Knot Foundation and you feel comfortable bringing the matter up with them, we encourage you to first talk to the person concerned before making a complaint to see if the issue can be resolved. Otherwise please complete the form below. If you are unable to complete the form, please contact the head office on (02) 8920 3611 and speak with the Operations Manager or their delegate who will record the complaint in writing.

Your complaint will be forwarded to the relevant supervisor/manager for review according to Blue Knot Foundation’s Client Feedback and Complaints Policy.

You will receive written acknowledgement of your complaint within five (5) working days. This communication will explain what is being done to investigate and resolve your complaint and who to contact for more information. Your complaint will be stored in a file which has restricted access to ensure matters are dealt with in a sensitive manner.

Blue Knot Foundation aims to investigate and resolve all complaints within twenty (20) working days of receiving the complaint. If this timeframe cannot be met, you will be informed of the reasons why and of the alternative timeframe for resolution.

Depending on the nature of your complaint, you may also wish to raise your complaint with:


Blue Knot Foundation understands that the subject of complaints may be sensitive in nature and we respect your right to confidentiality wherever possible. If external advice is required in the course of responding to your complaint, it will be sought anonymously or we will contact you to seek your consent. We may need to discuss your complaint with the subject/s of the complaint in order to give them an opportunity to respond.

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Health Direct


Head to Health


“Blue Knot Foundation has a key role to play in the building of community capacity in care provision to those who have experienced childhood abuse and trauma in any environment.”

NIALL MULLIGAN Manager, Lifeline Northern Rivers

“I think Blue Knot Foundation is a fantastic support organisation for people who have experienced childhood trauma/abuse, for their families/close friends and for professionals who would like to learn how to more effectively work with these people.”

Psychologist Melbourne

“It's such a beautiful thing that you are doing. Helping people to get through this.”


“It was only last September when I discovered the Blue Knot Foundation website and I will never forget the feeling of support and empathy that I received when I finally made the first phone call to Blue Knot Helpline, which was also the first time I had ever spoken about my abuse.”


"At last there is some sound education and empathetic support for individuals and partners impacted by such gross boundary violations.”


Contact Us

Phone: 02 8920 3611
PO Box 597 Milsons Point NSW 1565
Hours: Mon-Fri, 9am-5pm AEST

Blue Knot Helpline
Phone: 1300 657 380
Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman
+61 425 812 197
+61 2 8920 3611

For media enquiries, please contact: 
Jackie Hanafie
+61 3 9005 7353
+61 412 652 439


The information and resources on this site are provided for general education and as information and/or a guide only. They do not replace, and should not be used as a substitute for, counselling, therapy or other services, and should at no time be regarded or treated as professional advice of any kind. Personal needs and circumstances should always be carefully and thoroughly considered to determine the optimal approach in each individual case.