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Currently Hiring - Training and Services Manager

Blue Knot Foundation is the leading national organisation working to improve the lives of the 5 million (1 in 4) Australian adults who are survivors of childhood trauma, including abuse. Our recent work with the Royal Commission, coupled with the services offered through our rapidly expanding training division, is continuing to help even more people. We recently announced the launch of Blue Knot Foundation’s ‘National Centre of Excellence for Complex Trauma’, which is driving: 

• Innovation in complex trauma policy, practice and systems change 

• Development of best practice and research evidence around complex trauma And is also building national workforce capacity around complex trauma, trauma-informed practice and vicarious trauma. 

The role of Training and Services Manager will manage the delivery and quality assurance of all Blue Knot’s revenue generating services. Critical to the role’s success is commitment to ensuring the growth of revenue, rigorous quality assurance processes and effective client/stakeholder management.

The role leads a small internal service delivery team as well as a team of contracted trainers, supervisors, speakers and consultants. 

This is a full-time 12 month fixed-term contract position reporting to the Head of Learning and Business Development. 

Key Responsibilities 

1. Overall Service Delivery 

• Identify and manage scoping, development, implementation and delivery of new, existing and customised training, supervision, speaking and consultancy services 

• Ongoing QA processes around service delivery and recommendations for QI 

• Review and evaluation of all services and recommend strategic service initiatives

• Optimise end-to-end delivery of all services 

• Build credibility and increase market penetration 

2. Training Delivery 

• Recommend improvements via a variety of training modes, including virtual, LMS and face-to-face 

• Design and develop training packages and modules based on adult learning principles 

• Provide debriefing and support to Blue Knot Foundation contractors nationally 

3. Leadership & Management

• Effective management of internal service team to maximise performance 

• Effective management of facilitator team, including recruitment, orientation, and deployment 

• Management of communication strategy 

• Client/stakeholder relationship management 

4. Financial management 

• Budget maintenance and contract management Criteria Essential 

• 3-5 years’ experience and expertise as a training and/or services manager 

• Sound risk management and decision making skills 

• Ability to plan, multi-task and manage time effectively 

• Proven track record managing and/or leading teams, and excellent leadership skills 

• Proven track record in managing and delivering complex projects on time, budget, meeting KPIs 

• Proven track record in designing and executing successful training programs end-to-end, including developing training manuals and learning resources based on adult learning principles 

• Ability to present complex information to a variety of audiences 

• Excellent written and verbal communication skills, with a strong eye for detail and advanced record keeping skills 

• Proficiency in MS office, LMS and database software Desired 

• Degree in education, training, human resources or related field 

• Community and government sector experience an advantage 

• Understanding of trauma-informed practice and complex trauma an advantage 

• Experience of professional supervision as a supervisor or supervisee. 

To apply for this role, please submit your resume and a cover letter addressing the essential criteria by COB Tuesday 10th April 2018 to operations@blueknot.org.au


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Testimonials

“Blue Knot Foundation has a key role to play in the building of community capacity in care provision to those who have experienced childhood abuse and trauma in any environment.”

NIALL MULLIGAN Manager, Lifeline Northern Rivers

“I think Blue Knot Foundation is a fantastic support organisation for people who have experienced childhood trauma/abuse, for their families/close friends and for professionals who would like to learn how to more effectively work with these people.”

Psychologist Melbourne

“It's such a beautiful thing that you are doing. Helping people to get through this.”

ANONYMOUS

“It was only last September when I discovered the Blue Knot Foundation website and I will never forget the feeling of support and empathy that I received when I finally made the first phone call to Blue Knot Helpline, which was also the first time I had ever spoken about my abuse.”

STEVEN

"At last there is some sound education and empathetic support for individuals and partners impacted by such gross boundary violations.”

TAMARA

Contact Us

Phone: 02 8920 3611
Email: admin@blueknot.org.au
PO Box 597 Milsons Point NSW 1565
Hours: Mon-Fri, 9am-5pm AEST

Blue Knot Helpline
Phone: 1300 657 380
Email: helpline@blueknot.org.au 
Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman AM
0425 812 197 or ckezelman@blueknot.org.au

For media enquiries, please contact: 
Jo Scard
0457 725 953 or jo@fiftyacres.com