Blue Knot Helpline and Redress Support Service

We support adult survivors of childhood trauma and abuse, parents, partners, family and friends as well as the professionals who work with them.

You can call the Blue Knot Helpline and Redress Support Service on 1300 657 380

This service operates from 9am-5pm AEST/AEDT 7 days a week including public holidays. You can also email [email protected]

Webchat is for people seeking information, education or support around referrals. You can access Webchat at the bottom right of this page. Blue Knot Foundation does not provide counselling over webchat. Please see our Webchat Terms and Conditions for more information.

Service Update Notice from 6th October

We’ve strengthened our systems, so when you call through, the Redress & Helpline Service may sound a little different.

  • The phone menu has changed, please listen and choose the option that fits.
  • You may speak with a different counsellor; your support and care stay the same.
  • We remain trauma-informed, confidential, and culturally safe.
  • Information and documentation on the website will be updated in due course.

We appreciate you for your patience as we transition.

1300 657 380[email protected]

About our service

Woman in yellow, speaking on a mobile phone

Who is the service for?

• Adult survivors of childhood trauma including abuse
• Partners, family members, friends and supporters of survivors
• Professionals and service personnel supporting survivors

Man in Red Crew Neck T-shirt and Beige Pants Sitting on Gray Chair

What happens when you call?

  • We operate 9am-5pm AEST/AEDT 7 days a week
  • If we can’t answer your call straight away, it will go to voicemail
  • You may choose to leave a message or not
  • If you leave a message, a counsellor will return your call as soon as possible. Please include your area code
  • If we can’t reach you, we will leave a message on your voicemail saying that the Blue Knot Helpline and Redress Support Service called. If you do not want us to leave a message please tell us this when you leave your message
  • Calls from the Helpline and Redress Support Service to you will show up as blocked calls
  • All calls received out of hours will be returned during normal operating hours
Man in Red Crew Neck T-shirt and Beige Pants Sitting on Gray Chair

About our counsellors and their experience:

Our counsellors are trauma specialists

Our counsellors are here to listen and support you

Everyone’s experience of trauma is different

Everyone has different needs

Our counsellors focus on your needs when you call

Our specialist trauma counsellors provide:

Short-term counselling support

Information

Referrals for ongoing support

Information about the National Redress Scheme

Support with redress applications

To find out more about our Redress Support Service please click the button below.

Redress Information and Application Support
Elderly woman looking at her phone

“I don’t know where I would be without Blue Knot. The helpline has been a lifeline for me; an anchor and a safe haven. They have always let me know that I am important, that I matter. For those of us who have been told that we did not matter this is important. To be heard and understood is such a powerful thing.

I know when I call the helpline I don’t need to explain myself or apologise. All the counsellors do an amazing job. They are so skilled, and they get it. Over the years of calling the Helpline, they have helped me build a reserve of tools to draw upon to feel safe and stable. Just knowing Blue Knot is there helps me; it’s my invisible safety net and I know they are standing beside me.”

Linda

Blue Knot Foundation Referral Database

Blue Knot Foundation has a Referral Database of health practitioners and organisations with experience in supporting adult survivors of childhood trauma and abuse. Helpline counsellors use this database to meet referral requests from callers. Blue Knot Foundation provides this information as a service only and cannot guarantee its suitability for any caller’s particular needs.

For further information about the referral database, including how practitioners and organisations can apply please click the button below.

Apply to join the Blue Knot Referral Database

Helpline and Redress Support Service Compliments, Feedback and Complaints

The Blue Knot Helpline and Redress Support Service accepts compliments, feedback and complaints made by a person on their own behalf or on behalf of an organisation. Please submit your compliments, feedback and complaints here.

Compliments, Feedback and Complaints

Helpline and Redress Support Service Privacy Information and Webchat Terms and Conditions

The Blue Knot Helpline and Redress Support Service takes your privacy and confidentiality seriously. Please see below for our program Privacy Statement and Privacy Policy as well as our Webchat Terms and Conditions.

Privacy Statement and PolicyWebchat Terms And Conditions

Service Costs and Data Usage - FAQ's

Please see below for frequently asked questions regarding any indirect costs that may be incurred to access Blue Knot’s Telehealth services and digital resources.

Service Costs and Data Usage - FAQs

If you are in crisis, need immediate support or are concerned for your safety please call Lifeline on 13 11 14.

13 11 14

Call 000 if your life is in danger.

000