For all in-house training enquiries, click here or call us on (02) 8920 3611 to speak to our training team. Download our In-house Training Booklet here

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“Your counsellor was just phenomenal.  His depth of understanding was powerful and I felt so Seen and Understood; I felt like he really got it and although it made me cry initially, it was so deeply soothing and relieving.”

Helpline Caller

“One of the best telephone counselling services I have accessed. The person on the other end seems to understand and care about what and why I have called. Thank you all for your help and compassion.”

Helpline Caller

“This was my first call to 1300 line. I spoke to xxx, s/he was understanding and empathetic. S/he gave me information I asked for and I felt a lot better after talking to them. I will use this line again, for sure.”

Helpline Caller

“I’m so grateful. The first time I’ve actually spoken to a counsellor that gets it. S/he is wonderful.”

Helpline Caller

“I feel so blessed to have found Blue Knot Foundation and been able to speak to the counsellors when I did... Strangers on the phone yet somehow know me better than those closest to me.”

Helpline Caller

Blue Knot Helpline

Blue Knot Helpline

Call 1300 657 380 between 9 am and 5 pm Monday to Sunday AEST. You can also email 

·         Our counsellors are here to listen and support you

·         Everyone’s experience of trauma is different

·         Everyone has different needs

·         Our counsellors focus on your needs when you call

Our specialist trauma counsellors provide:

  • Short-term counselling support
  • Information
  • Referrals for ongoing support
  • Support with redress applications

We support adult survivors of childhood trauma and abuse, parents, partners, family and friends as well as the professionals who work with them. 

If you are distressed, in crisis or in immediate need of support please call Lifeline on 13 11 14. 

Call 000 (Emergency Services) if life is in danger. 

What happens when you call? 

Blue Knot Helpline is a specialist service. Our counsellors provide empathetic, informative and empowering support for adult survivors of childhood trauma and abuse. 

  • We operate 9am-5pm Monday to Sunday AEST/ADST
  • If we can't answer your call straight away, it will go to voicemail
  • You may choose to leave a message or not
  • If you leave a message, a counsellor will return your call as soon as possible. Please include your area code
  • If we can’t reach you, we will leave a message on your voicemail saying that the Blue Knot Helpline called. If you do not want us to leave a message please tell us this when you leave your message
  • Calls from the Helpline to you will show up as blocked calls
  • All calls received out of hours will be returned during normal operating hours 

We can provide support with redress applications

The National Redress Scheme started on 1st July 2018. The Blue Knot Helpline team can support you with your application. A number of services throughout Australia can provide face-to-face support for people during the application process.

We can:

  • link you with other redress services using a linking up warm referral service. We will do the leg work for you, find a local provider and link you with them.
  • if there are no face-to-face redress services in your area, we can support you over the telephone during the application process.

Please call our helpline on 1300 657 380 Mon-Sun AEST to talk about how we can support you through your redress application.

Blue Knot Foundation referral database

Blue Knot Foundation has a Referral Database of health practitioners and organisations with experience in supporting adult survivors of childhood trauma and abuse. Helpline counsellors use this database to meet referral requests from callers. Blue Knot Foundation provides this information as a service only and cannot guarantee its suitability for any caller’s particular needs. For further information about the referral database, including how practitioners can apply and concerns or complaints about a health practitioner, please click here. 

Helpline compliments, suggestions and complaints

The Blue Knot Helpline accepts compliments, suggestions and complaints made by a person on their own behalf or on behalf of an organisation. Please submit your compliment, suggestion or complaint here:  



"To anyone experiencing trauma, this helpline will be the exact comfort you need. After both abuse and trauma is normal for us to be confused around what we are needing, This helpline and the counsellors along the other side will allow a safe place for you to explore what you're needing and to have those needs be met." 
- Anonymous, 2018

"I want to let you know how important you are. How much you have meant to me to have someone to talk to about my wife’s child hood trauma. I know it didn’t happen to me, but the information that was given to me from the first phone call has been lifesaving." 

- Jake, 2018

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“Blue Knot Foundation has a key role to play in the building of community capacity in care provision to those who have experienced childhood abuse and trauma in any environment.”

NIALL MULLIGAN Manager, Lifeline Northern Rivers

“I think Blue Knot Foundation is a fantastic support organisation for people who have experienced childhood trauma/abuse, for their families/close friends and for professionals who would like to learn how to more effectively work with these people.”

Psychologist Melbourne

“It's such a beautiful thing that you are doing. Helping people to get through this.”


“It was only last September when I discovered the Blue Knot Foundation website and I will never forget the feeling of support and empathy that I received when I finally made the first phone call to Blue Knot Helpline, which was also the first time I had ever spoken about my abuse.”


"At last there is some sound education and empathetic support for individuals and partners impacted by such gross boundary violations.”


Contact Us

Phone: 02 8920 3611
PO Box 597 Milsons Point NSW 1565
Hours: Mon-Fri, 9am-5pm AEST

Blue Knot Helpline
Phone: 1300 657 380
Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman
+61 425 812 197
+61 2 8920 3611

For media enquiries, please contact: 
Jackie Hanafie
+61 3 9005 7353
+61 412 652 439


The information and resources on this site are provided for general education and as information and/or a guide only. They do not replace, and should not be used as a substitute for, counselling, therapy or other services, and should at no time be regarded or treated as professional advice of any kind. Personal needs and circumstances should always be carefully and thoroughly considered to determine the optimal approach in each individual case.