If you have experienced childhood trauma, you can speak with a Blue Knot Helpline trauma counsellor including for support and applications around national redress

1300 657 380
Monday - Sunday
between 9am - 5pm AEST
or via email helpline@blueknot.org.au


Do you live with disability?  Have you experienced abuse, neglect, violence or exploitation?

For support for Disability Royal Commission or general support contact our National Counselling & Referral Service

1800 421 468
9am - 6pm AEST Mon- Fri
9am - 5pm AEST Sat, Sun & public holidays


Practice Guidelines

Organisational Guidelines
for Trauma-Informed
Service Delivery (Updated 2020)


`Stand-alone’ organisational guidelines: different from but complement the clinical guidelines.

In 2012 we included the clinical and organisational guidelines in the one publication. Although it was important to present the 2012 guidelines in that format at that time, the trauma-informed organisational guidelines were somewhat overshadowed by the clinical set.

Although the clinical and organisational guidelines do complement one another, they also focus on different areas. This means that the diverse audience accessing them may conflate and confuse the different sets. Additionally, the sheer volume of material now available for each of these clinical and organisational domains has made an updated single publication untenable. For this reason, we have decided to release the updated clinical and organisational guidelines separately.

These reissued trauma-informed guidelines for services and organisations provide more detailed contextual information than the 2012 guidelines. This relates to the emergence and nature of the trauma-informed paradigm, issues which have arisen about it, and the current state and scope of its implementation.

You can purchase a hard copy of the guidelines or register to download a copy.


                               PURCHASE A HARD COPY               REGISTER AND DOWNLOAD 


Disclaimer - Blue Knot Foundation makes every effort to provide readers of its website and newsletters with information which is accurate and helpful. It is not however a substitute for counselling or professional advice. While all attempts have been made to verify all information provided, Blue Knot Foundation cannot guarantee and does not assume any responsibility for currency, errors, omissions or contrary interpretation of the information provided.


Health Direct


Head to Health


“Blue Knot Foundation has a key role to play in the building of community capacity in care provision to those who have experienced childhood abuse and trauma in any environment.”

NIALL MULLIGAN Manager, Lifeline Northern Rivers

“I think Blue Knot Foundation is a fantastic support organisation for people who have experienced childhood trauma/abuse, for their families/close friends and for professionals who would like to learn how to more effectively work with these people.”

Psychologist Melbourne

“It's such a beautiful thing that you are doing. Helping people to get through this.”


“It was only last September when I discovered the Blue Knot Foundation website and I will never forget the feeling of support and empathy that I received when I finally made the first phone call to Blue Knot Helpline, which was also the first time I had ever spoken about my abuse.”


"At last there is some sound education and empathetic support for individuals and partners impacted by such gross boundary violations.”


Contact Us

Phone: 02 8920 3611
PO Box 597 Milsons Point NSW 1565
Hours: Mon-Fri, 9am-5pm AEST

Blue Knot Helpline
Phone: 1300 657 380
Email: helpline@blueknot.org.au 
Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman
+61 425 812 197
+61 2 8920 3611
or ckezelman@blueknot.org.au

For media enquiries, please contact: 
Jo Scard
+61 457 725 953 
or jo@fiftyacres.com