If you have experienced childhood trauma, you can speak with a Blue Knot Helpline trauma counsellor including for support and applications around national redress

1300 657 380
Monday - Sunday
between 9am - 5pm AEDT
or via email helpline@blueknot.org.au


Do you need support for the Disability Royal Commission?
Contact our National Counselling & Referral Service on

1800 421 468
9am - 6pm AEDT Mon- Fri
9am - 5pm AEDT Sat, Sun & public holidays

DRC Counselling & Referral


National Counselling and Referral Service

Supporting people affected by the Royal Commission into Violence, Abuse, Neglect and Exploitation of People with Disability (Disability Royal Commission)

The Disability Royal Commission

The Disability Royal Commission was established on 4 April 2019 and will run for three years. It will look at ways to protect people with disability from experiencing violence, abuse neglect and exploitation. To find out more about the Commission visit the Disability Royal Commission's website.

Counselling support and referrals

Blue Knot Foundation has established a specialist service to provide counselling support and referrals for people with disability, their families and carers, and anyone affected by the Disability Royal Commission. 

This service operates from 

  • 9am-6pm AEST Mon-Fri and 
  • 9am-5pm AEST Sat, Sun and public holidays.

Please call 1800 421 468 or 02 6146 1468 to speak with one of our counsellors.  This free and independent counselling service is funded by the Australian government.

This is a separate service from the Blue Knot Helpline which provides counselling, support, information and for support around the National Redress Scheme

If in crisis, in need of immediate support or concerned for your safety:
Call Lifeline on 13 11 14
If you are currently experiencing any form of violence or abuse, or are concerned for your safety, call 000.

Who the service is for:

  • people with disabilities who have experienced violence, abuse, neglect and exploitation anywhere
  • parents, guardians, other family members of a person with disability
  • carers of a person with a disability
  • advocates for people with a disability
  • service providers or agencies working with people with a disability
  • employers or colleagues of a person with disability

What the service provides:

  • professional short-term counselling and support
  • a gateway to frontline counselling services
  • warm transfers to and from the Royal Commission, advocacy and legal support services
  • information and referrals about other useful services
  • psychoeducation

What you can expect when you call the National Counselling and Referral Service:

  • Our counsellors are here to listen and support you
  • Everyone’s experience of trauma is different, and everyone has different needs
  • Our counsellors focus on your needs when you call
  • We try to answer each call when it rings and usually do
  • Sometimes we won’t be able to answer straight away and will need to put you on hold
  • When you are on hold we will tell you where you are up to in the queue 
  • If you have been in the queue for a while, you can ask us to call you back without losing your position in the queue
  • We won’t call you back unless you give us permission to do so
  • When you call out of hours a recorded message will play and you can choose to leave a voicemail for us to call you back


If you find it difficult to hear or speak you can contact us through the National Relay Service (NRS). Please phone 133 677.

If you find if challenging to use the telephone, you can contact the National Counselling and Referral Service supporting the Disability Royal Commission using video conferencing.  To do so please connect with us first via email at ncrscounsellors@blueknot.org.au or by calling us yourself or with a support person on 1800 421 468 AEDT to discuss accessing this service.

If you require support in another language you can use the Translating and Interpreting Service (TIS National) free of charge by:

  • Calling the National Counselling and Referral Service and asking for an interpreter. The counsellor will make the arrangements, or
  • Calling TIS on 131 450 and asking to be connected to National Counselling and Referral Service on 1800 421 468

Download the Easy Read fact sheet here


Latest Articles


Health Direct


Head to Health


“Blue Knot Foundation has a key role to play in the building of community capacity in care provision to those who have experienced childhood abuse and trauma in any environment.”

NIALL MULLIGAN Manager, Lifeline Northern Rivers

“I think Blue Knot Foundation is a fantastic support organisation for people who have experienced childhood trauma/abuse, for their families/close friends and for professionals who would like to learn how to more effectively work with these people.”

Psychologist Melbourne

“It's such a beautiful thing that you are doing. Helping people to get through this.”


“It was only last September when I discovered the Blue Knot Foundation website and I will never forget the feeling of support and empathy that I received when I finally made the first phone call to Blue Knot Helpline, which was also the first time I had ever spoken about my abuse.”


"At last there is some sound education and empathetic support for individuals and partners impacted by such gross boundary violations.”


Contact Us

Phone: 02 8920 3611
Email: admin@blueknot.org.au
PO Box 597 Milsons Point NSW 1565
Hours: Mon-Fri, 9am-5pm AEST

Blue Knot Helpline
Phone: 1300 657 380
Email: helpline@blueknot.org.au 
Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman
+61 425 812 197
+61 2 8920 3611
or ckezelman@blueknot.org.au

For media enquiries, please contact: 
Jackie Hanafie
+61 3 9005 7353
+61 412 652 439
 or jackie@fiftyacres.com