Dear Helpline service users, please be aware that if you left a voicemail on Friday March 23 that it may not have been received due to technical issues. Our IT service provider had hosting issues today that have affected delivery of voicemails. We are told that most voicemails left on Friday March 23 have been lost. Please do call the Helpline again to speak to a counsellor. The voicemail issue is now resolved. We apologise if this has affected you and thank you for your understanding. – Helpline Management

Breaking news: Blue Knot Foundation announces its National Centre of Excellence for Complex Trauma, learn more

For all in-house training enquiries, click here or call us on (02) 8920 3611 to speak to our training team. Download our In-house Training Booklet here

Contact Us

Enquire today regarding having in-house training. Please complete the online enquiry form, or alternatively, contact our In-house Training Manager on (02) 8920 3611 or


“A fantastic training that has assisted me in my role as a Family Support Worker! I've been able to use information and look at challenging clients in a new perspective”

Anonymous, Arncliffe

“I feel much more confident in the foundations of TIC and have new skills I'm eager to implement at work and in my personal life. This is the best training I've ever done! ”

Danyelle Kaplan

“I just wanted to again express my thanks for running the course for our volunteers. Those who attended the training yesterday, all said that the trainer was exceptional and the training was really relevant and would be helpful to them on the phones with their callers.”

Fiona Berry

“Thanks for the plain language, non clinical and explaining all in a human normalising way .”

Anonymous, Perth

“This training raised my awareness of the effects of trauma in a variety of situations and how you need to be very mindful of how you react and appreciate each individual situation. ”

Jennifer Wallington, Kariong

Introduction to Trauma-Informed Care and Practice

TICP half day image

This half-day professional development training provides an introduction to trauma-informed care and practice for frontline and administrative staff, and an orientation or refresher for anyone in the workplace. Many people presenting to diverse services have experiences of past and/or present trauma, which even when not recognised, affect their health, wellbeing, interactions and daily functioning.

By attending this training participants will acquire a basic understanding of trauma, its dynamics and the importance of trauma-informed approaches for minimising re-traumatisation and supporting recovery. The training presents the trauma-informed principles needed for a strengths-based approach. Participants will take home information and basic strategies to support the safe, trustworthy, and collaborative interactions which enhance client and staff wellbeing.

By participating in this professional development training, attendees will:

  • Acquire knowledge of the types, prevalence and impacts of trauma, including complex trauma
  • Utilise knowledge of the stress response and survivor coping strategies to better understand challenging behaviours, emotions and levels of arousal
  • Acquire the principles of trauma-informed practice which support recovery and minimise re-traumatisation


This training will draw on research from Blue Knot Foundation’s internationally and nationally and acclaimed Practice Guidelines for Treatment of Complex Trauma and Trauma Informed Care and Service Delivery and other relevant research. 

Who should attend?

Anyone in the workplace from diverse services or sectors including but not limited to health, community, legal, justice, mental health, AOD, domestic and family violence, child protection, emergency, disability, housing, settlement, and/or employment services.