For all in-house training enquiries, click here or call us on (02) 8920 3611 to speak to our training team. Download our In-house Training Booklet here

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Enquire today regarding having Blue Knot Foundation training. Please complete the online enquiry form, or alternatively, contact us on 02 8920 3611 or


“There's always something to learn in this field. I hope this ensures we deal more appropriately with the survivors who enter our process. ”

MARIE BOND Professional Standards Office

“Great training, having worked in child abuse and investigation for over 10 years - I've never been delivered training so relevant.”

ANTOINETTE AGUILINA Disclosure Report Writer

“The facilitator was so humble with his training and approach to us. Our answers and comments were so beautifully validated. There was no right or wrong ”

Anonymous, Perth

“I am not a counselor but it was extremely helpful in helping to design a community-based healing strategy for the Catholic Church .”

DES CAHILL, Melbourne

“Thank you! The most engaging and informative training day I have attended. Looking forward to introducing the things I have learnt into both my personal and professional life. I will leave today with a different way of thinking to what I walked in with”

CARLI, McCarthur

CPD Information

Professionals may claim CPD hours / credits / points for their participation in Blue Knot Foundation training workshops as a self-directed learning activity.

Blue Knot Foundation helps you meet your reporting obligations by having clearly articulated learning outcomes attached to each workshop and issuing Certificates of Attendance to participants upon completion of the workshop. For more information please refer to your professional association or the AHPRA website.

Trauma-Informed Redress: Direct Personal Response

TI Redress image

This one-day interactive professional development training provides the information and skills institutional personnel need to engage in effective redress processes. 

The National Redress Scheme, a recommendation of the Royal Commission into Institutional Responses to Child Sexual Abuse, commenced on 1 July 2018. It includes the option of a direct personal response for all people experiencing institutional child sexual abuse. Others, not applying to the scheme, may also separately seek an apology or other form of meeting with the institution in which they were harmed. 

People who were abused and betrayed within institutions often struggle to feel, and be, safe. They can experience strong emotions, and have challenges regulating their emotions and levels of arousal, especially when re-engaging with institutions. Effective redress requires all personnel to be trauma-informed to minimise the risks of destabilisation and re-traumatisation, and to support healing. All institutions offering a direct personal response must understand the redress process, dynamics of institutional child sexual abuse and challenges of providing redress to people harmed in institutions. 

This training provides participants with the insight, tools and skills to carefully plan and comprehensively provide a direct personal response which delivers optimal support and best meets survivor expectations.

By participating in this professional development training, participants will:
  1. Demonstrate an understanding of the components and key principles of Redress in relation to the impacts of the complex trauma of institutional child sexual abuse
  2. Analyse the stress response and survivor coping strategies to develop trauma-informed strategies which enlist verbal and non-verbal communication skills for supporting emotional regulation, optimal arousal and safety, and minimising re-traumatisation
  3. Define and articulate the importance of individual/institutional defence mechanisms and evaluate the parallel processes of institutional abuse 
  4. Delineate the importance of trauma-informed practice and apply a trauma-informed framework to plan the key tasks of Redress including attuned apology/redress meetings
  5. Recognise and address content and process dynamics as well survivor expectations for apology/redress meetings

Material presented in the training will draw on the research from Blue Knot Foundation's Practice Guidelines for Treatment of Complex Trauma and Trauma Informed Care and Service Delivery and other relevant research.

Who should attend?

All institutional personnel who will be involved, directly or indirectly, in the redress process, including in the provision of a direct personal response.

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Contact Us

Phone: 02 8920 3611
PO Box 597 Milsons Point NSW 1565
Hours: Mon-Fri, 9am-5pm AEST

Blue Knot Helpline
Phone: 1300 657 380
Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman
+61 425 812 197
+61 2 8920 3611

For media enquiries, please contact: 
Jackie Hanafie
+61 3 9005 7353
+61 412 652 439


The information and resources on this site are provided for general education and as information and/or a guide only. They do not replace, and should not be used as a substitute for, counselling, therapy or other services, and should at no time be regarded or treated as professional advice of any kind. Personal needs and circumstances should always be carefully and thoroughly considered to determine the optimal approach in each individual case.