For all in-house training enquiries, click here or call us on (02) 8920 3611 to speak to our training team. Download our In-house Training Booklet here

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Enquire today regarding having in-house training. Please complete the online enquiry form, or alternatively, contact our In-house Training Manager on (02) 8920 3611 or


“A fantastic training that has assisted me in my role as a Family Support Worker! I've been able to use information and look at challenging clients in a new perspective”

Anonymous, Arncliffe

“I feel much more confident in the foundations of TIC and have new skills I'm eager to implement at work and in my personal life. This is the best training I've ever done! ”

Danyelle Kaplan

“I just wanted to again express my thanks for running the course for our volunteers. Those who attended the training yesterday, all said that the trainer was exceptional and the training was really relevant and would be helpful to them on the phones with their callers.”

Fiona Berry

“Thanks for the plain language, non clinical and explaining all in a human normalising way .”

Anonymous, Perth

“This training raised my awareness of the effects of trauma in a variety of situations and how you need to be very mindful of how you react and appreciate each individual situation. ”

Jennifer Wallington, Kariong

Introduction to Trauma-Informed Care and Practice

TICP half day image

This half-day interactive and practical professional development training alerts learners to the possibility that their clients and co-workers may have experiences of childhood and/or other past or current trauma(s), which could be affecting their health, wellbeing, daily interactions and functioning.

This training is introductory and appropriate to a wide range of work roles. It is not clinically/treatment-focussed but rather puts trauma in a social context and provides learners with a trauma-informed lens to better understand challenging emotions and human behaviour in the workplace and, in service delivery.

This training uses current research to provide a basic understanding of trauma, trauma dynamics and the core principles of trauma-informed practice - a strengths-based approach vital for every person working in health, human, education, disability and legal services, whether you work in government, non-government, public or private sectors.

This training enables learners to understand how trauma is expressed in their work and the principles of trauma-informed care and practice. 

By participating in this professional development training, participants will:

  1. Acquire knowledge of the types, prevalence and impacts of trauma, including complex trauma
  2. Utilise knowledge of the stress response and survivor coping strategies to better understand challenging behaviours, emotions and levels of arousal
  3. Acquire the principles of trauma-informed practice which support recovery and minimise re-traumatisation.

This training will draw on research from Blue Knot Foundation’s internationally and nationally and acclaimed Practice Guidelines for Treatment of Complex Trauma and Trauma Informed Care and Service Delivery and other relevant research. 

Who should attend?

Anyone in the workplace from diverse sectors including, but not limited to, health, mental health, alcohol and other drugs services, community, legal, justice, domestic and family violence, child protection, emergency, disability, housing, settlement, and employment services.

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Phone: 02 8920 3611
PO Box 597 Milsons Point NSW 1565
Hours: Mon-Fri, 9am-5pm AEST

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Phone: 1300 657 380
Hours: Mon-Sun, 9am-5pm AEST

For media comment, please contact:
Dr Cathy Kezelman
+61 425 812 197
+61 2 8920 3611

For media enquiries, please contact: 
Jackie Hanafie
+61 3 9005 7353
+61 412 652 439


The information and resources on this site are provided for general education and as information and/or a guide only. They do not replace, and should not be used as a substitute for, counselling, therapy or other services, and should at no time be regarded or treated as professional advice of any kind. Personal needs and circumstances should always be carefully and thoroughly considered to determine the optimal approach in each individual case.