If you have experienced childhood trauma, you can speak with a Blue Knot Helpline trauma counsellor including for support and applications around national redress

1300 657 380
Monday - Sunday
between 9am - 5pm AEST
or via email helpline@blueknot.org.au


Do you live with disability?  Have you experienced abuse, neglect, violence or exploitation?

For support for Disability Royal Commission or general support contact our National Counselling & Referral Service

1800 421 468
9am - 6pm AEST Mon- Fri
9am - 5pm AEST Sat, Sun & public holidays

Contact Us

Enquire today regarding having in-house training. Please complete the online enquiry form, or alternatively, contact our In-house Training Manager on (02) 8920 3611 or trainingandservices@blueknot.org.au


“Wonderfully delivered, well informed training that was engaging. Great presenter, thank you.”

Kylie Douse, Manager, FaCS

“Excellent presentation, great engagement with the audience, significant experience/ knowledge and willingness to share ”

Anonymous, Perth

“Very well presented and engaging...stimulating ideas and potential. Thought provoking and a reminder of what can be done ”


“Excellent training. Gave this service a great opportunity to ask/discuss specific issues to better improve the service for our clients .”

Anonymous, Richmond

“I found the training insightful and relevant to the program we deliver. I would like this training to be mandatory with our organisation and across the community services sector”

Danya Groppenbacher, Blacktown

Embedding Trauma-Informed Care and Practice for Managers

TIP Managers image

This one-day interactive professional development training alerts leaders and managers to the benefits of embedding trauma-informed principles throughout their services, systems and organisations, and provides the framework and steps to undertake the process. 

Informed by current research, this training highlights the reality that many clients and staff have experiences of past and present traumas, putting them at higher risk of retraumatisation. The impacts of trauma and their dynamics often profoundly affect staff and client health and wellbeing. Staff’s ability to optimally interact, function and engage with their work may also be affected. 

The training explores how best to embed trauma-informed principles within the organisation’s policy framework, including worker health and safety and risk management, to build quality trauma-informed care to clients and better support staff working with them.  

It delineates the critical role of managers in the systemic change management process - one of ongoing commitment, engagement and collaboration across all levels of the program, system or organisation. Doing so is a “win-win” for clients, staff and organisations alike, in terms of better client outcomes, greater staff satisfaction and productivity, reduced stress and enhanced well-being for all. 

By doing a client-walk through and organisational audit against the five principles, managers will have the basis for a practical change plan that can be applied after the training. Organisations may also engage Blue Knot Foundation’s consultancy service to assist with this change management process. 

By participating in this professional development training, participants will:

  1. Acquire knowledge of types, prevalence, trauma impacts, complex trauma, stress response and survivor adaptations so that managers can appropriately support clients and staff with trauma histories
  2. Articulate the definition, benefits, need for, and challenges to the development of trauma-informed services
  3. Conduct a client walk-through and a trauma-informed organisational audit  
  4. Evaluate the barriers and opportunities of embedding trauma-informed principles into practice, policies and systems in your organisation; and develop a trauma-informed change plan

Material presented in the training draws on research from Blue Knot Foundation Practice Guidelines for Treatment of Complex Trauma and Trauma Informed Care and Service Delivery www.blueknot.org.au/guidelines and other relevant research. 

Who should attend?

Anyone in a leadership or management role in any organisation working with people who wants to understand and implement trauma-informed care and practice principles in their workplace or service.